Information You Provide
Some areas of the Site may ask you to submit personal information in order for you to benefit from the specified features (such as contact us or other information) or to participate in a particular activity. You will be informed what information is required and what information is optional.
Passive Information Collection and Use
As you navigate around the Site, certain information can be passively collected (that is, gathered without your actively providing the information), using various technologies. We and our third party service providers passively collect and use information in a variety of ways, including:
Through your browser: Certain information is collected by most browsers, such as your Media Access Control (MAC) address, computer type (Windows or Macintosh), screen resolution, operating system version, and Internet browser type and version. We may collect similar information, such as your device type and identifier, if you access the Site through a mobile device.
You can refuse to accept these cookies by following your browser’s instructions; however, if you do not accept them, you may experience some inconvenience in your use of the Site. You may also not receive advertising or other offers from us that are relevant to your interests and needs.
Using Flash cookies: Our use of Adobe Flash technology (including Flash Local Stored Objects (“Flash LSOs”)) allows us to, among other things, serve you with more tailored information, facilitate your ongoing access to and use of the Site, and collect and store information about your use of the Site. If you do not want Flash LSOs stored on your computer, you can adjust the settings of your Flash player to block Flash LSO storage using the tools contained in the Website Storage Settings Panel. You can also control Flash LSOs by going to the Global Storage Settings Panel and following the instructions (which may include instructions that explain, for example, how to delete existing Flash LSOs (referred to as “information” on the Macromedia site), how to prevent Flash LSOs from being placed on your computer without your being asked, and (for Flash Player 8 and later) how to block Flash LSOs that are not being delivered by the operator of the page you are on at the time). Please note that setting the Flash Player to restrict or limit acceptance of Flash LSOs may reduce or impede the functionality of some Flash applications, including, potentially, Flash applications used in connection with the Site or our online content.
Using pixel tags, web beacons, clear GIFs, or other similar technologies: These may be used in connection with some Site pages and HTML-formatted e-mail messages to, among other things, track the actions of Site users and e-mail recipients, measure the success of our marketing campaigns, and compile statistics about Site usage and response rates.
IP Address: Your IP Address is a number that is automatically assigned to the computer that you are using by your Internet Service Provider. An IP Address is identified and logged automatically in our server log files whenever a user visits the Site, along with the time of the visit and the page(s) that were visited. Collecting IP Addresses is standard practice on the Internet and is done automatically by many web sites. We use IP Addresses for purposes such as calculating Site usage levels, helping diagnose server problems, and administering the Site.
Device Information: We may collect information about your mobile device, such as a unique device identifier.
How We Use and Disclose Information
We use and disclose information you provide to us as described to you at the point of collection.
We also use information from or about you:
- to respond to your inquiries and fulfill your requests, such as to send you documents you request;
- to send you important information regarding our relationship with you or regarding the Site, changes to our terms, conditions, and policies and/or other administrative information; and
- for our business purposes, such as data analysis, audits, developing new products, enhancing our website, improving our products and services, identifying Site usage trends, personalizing your experience on the Site by presenting products and offers tailored to you, and determining the effectiveness of our promotional campaigns.
We also disclose information collected through the Site:
- to our third party service providers who provide services such as website hosting and moderating, mobile application hosting, data analysis, payment processing, order fulfillment, infrastructure provision, IT services, customer service, e-mail and direct mail delivery services, credit card processing, auditing services, and other services, in order to enable them to provide services; and
- to a third party in the event of any reorganization, merger, sale, joint venture, assignment, transfer, or other disposition of all or any portion of our business, assets, or stock (including in connection with any bankruptcy or similar proceedings).=
In addition, we use and disclose information collected through the Site as we believe to be necessary or appropriate: (a) as permitted by applicable law, including laws outside your country of residence; (b) to comply with legal process; (c) to respond to requests from public and government authorities, including public and government authorities outside your country of residence; (d) to enforce our terms and conditions; (e) to protect our operations or those of any of our affiliates; (f) to protect our rights, privacy, safety, or property, and/or that of our affiliates, you, or others; and (g) to allow us to pursue available remedies or limit the damages that we may sustain. We may also use and disclose information collected through the Site in other ways, with your consent.
We also use and disclose information we collect passively as described above, under “Passive Information Collection and Use,” and for any other purpose, except where we are required to do otherwise under applicable law (for example, if we are required to treat such information as personal information). In addition, we may use and disclose information that is not in personally identifiable form for any purpose. If we combine information that is not in personally identifiable form with information that is (such as combining your name with your geographical location), we will treat the combined information as personal information as long as it is combined.
THIRD PARTY SITES AND SERVICES
We use reasonable organizational, technical, and administrative measures to protect personal information under our control. Unfortunately, no data transmission over the Internet or data storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any account you have with us has been compromised), please immediately notify us of the problem by contacting us in accordance with the "Contacting Us" section below.
CHOICES AND ACCESS
Your choices regarding our use and disclosure of your personal information
We give you choices regarding our use and disclosure of your personal information for marketing purposes. You may opt out from:
- Receiving marketing communications from us: If you no longer want to receive marketing communications from us on a going-forward basis, you may opt out of receiving them by contacting us at 800-249-5402. In addition, you may opt out of receiving marketing e-mails from us by following the unsubscribe instructions provided in any such message.
How you can access, change, or delete your personal information
If you would like to review, correct, update, or delete the personal information that you have provided via the Site, please contact us via U.S. Customer Service: 800-249-5402. We will try to comply with your request as soon as reasonably practicable.
USE OF SITE BY MINORS
The Site is not directed to individuals under the age of 21, and we request that these individuals not provide Personal Information through the Site.
Your personal information may be stored and processed in any country where we have facilities or service providers, and by using our Site or by providing consent to us (where required by law), you agree to the transfer of information to countries outside of your country of residence, including to the United States, which may provide for different data protection rules than in your country.
Unless we specifically request or invite it, we ask that you not send us, and you not disclose, any sensitive personal information (e.g., information related to racial or ethnic origin, political opinions, religion or other beliefs, health, criminal background or trade union membership) on or through the Site or otherwise to us. In those cases where we may request or invite you to provide sensitive information, we will do so with your express consent.
Terms and conditions
Welcome to iSage, a mobile application on a phone or tablet (“Mobile App”) that provides support in titrating your basal insulin (collectively, “Services”). iSage is available through this Mobile App as well as through a Healthcare Provider Web Portal (“Website). iSage is prescribed to a patient by his or her physician and allows the patient and his or her care manager, physician, health plan, pharmacy and other users to communicate services for the patient’s care.
If you use or access iSage you indicate your acceptance of the Agreement. If you are accessing or using iSage on behalf of any business, organization, or other entity of any kind, you represent and warrant that you are authorized (a) to accept these terms on its behalf and (b) to bind such business, organization, or entity to the Agreement. If you have not read the Agreement, do not understand or agree to be bound by the Agreement, or are not able to consent to be bound by the Agreement (e.g., if you are not old enough to enter into a binding legal contract), do not use iSage.
PLEASE BE AWARE THAT ISAGE (INCLUDING THE WEBSITE, THE MOBILE APP, AND THE SERVICES) IS NOT TO BE USED FOR EMERGENCIES AND WE DISCLAIM ALL LIABILITY FOR USE OF ISAGE IN CONNECTION WITH EMERGENCIES. IF YOU ARE A PATIENT USER, PLEASE GO TO YOUR NEAREST HOSPITAL IN THE EVENT OF AN EMERGENCY. IF YOU ARE A PROVIDER, DO NOT USE ISAGE TO COMMUNICATE WITH YOUR PATIENTS ABOUT EMERGENCY MEDICAL ISSUES.
The term “iSage” includes (1) all of the features and functionality of both the Mobile App and the Website (referred to collectively as the “Site”), (2) all of the content accessible through the Mobile App and Website, i.e., everything on the Site, whether accessible online wirelessly or electronically or offline after, e.g., downloading and printing, and (3) all Services provided by or otherwise made available to you through the Site.
The term “User” refers to you as a iSage user, regardless of the means by which you access iSage. As a User, you may be (1) a patient (“Patient User”) or (2) a non-patient healthcare service provider, payer (including an employer-sponsored payer), pharmacy, disease management organization, case manager or another individual who is involved in the management or care of the patient, including their employees and agents (“Non-Patient User”).
The term “Personal Information” refers to any patient information collected or available through iSage.
Purpose of iSage and the Services
iSage provides different Services to different Users, including:
- For Patient Users, to receive Personal Information about diabetes and management of your condition,
- For Patient Users, to receive electronic reminders concerning medication and testing,
- For Patient Users, to access and use a personal, password-protected database for entry of Personal Information and to later review such Personal Information related to the management and treatment of your diabetes,
- For Non-Patient Users, to provide personal, password-protected access to patient data to support the management or care of patients, including by modifying treatments via electronic messages delivered by iSage.
Not all Services will necessarily be used by or for every User.
Representations and Warranties.
Patient User Representations and Warranties
If you are a Patient User, you represent and warrant that:
- You are acting on behalf of yourself personally and that you will use iSage solely for management of your basal insulin;
- You will input accurate information about yourself. If you discover any inaccurate information in iSage regarding you or your condition, you agree to take all reasonable steps necessary to correct such inaccurate information;
- You understand how a Non-Patient User may use iSage for your care and you have read the representations and warranties for a Non-Patient User in the section below;
- Clinical treatment and medications prescribed by your healthcare provider and the service coverage under your health plan shall be determined independent of, and without input from, iSage;
- It is your responsibility to use iSage to receive medication reminders, and educational information available on the Mobile App, and Amalgam Rx is not responsible if you don’t use iSage as prescribed;
- ISage is designed to help you manage your medical condition, but you are ultimately responsible for your own treatment and care. The content provided by iSage does not constitute medical advice or a substitute for seeing your provider responsible for your treatment and care of your condition; and
- If you experience any serious problem or need immediate medical assistance, you shall immediately call your healthcare provider or 911 for emergency help.
Non-Patient User Representations and Warranties
If you are a Non-Patient User, you represent and warrant that:
- You are, or are employed by, a licensed healthcare professional or other organization involved in the management or care of patients;
- You are acting on behalf of yourself or your employer to treat patients having diabetes who are under your care for that condition;
- You are participating voluntarily to support the provision of care to your patients, and that Amalgam Rx is not responsible for any of the following:
- whether or not you log onto or access iSage to review any data associated with regard to your patients;
- obtaining or retrieving patient blood glucose or other data from iSage;
- any treatment, treatment decisions, modification to treatment plans or diagnosis, or any other decision within your scope of practice or under an agreement with a patient that you provide, whether or not based on data obtained from iSage; and
- your compliance with HIPAA, or any other federal or state law.
Product and Service
Reference to any product or service on iSage does not constitute an offer to sell or supply that product or service and does not mean that the product or service is available. PRICES AND AVAILABILITY OF THE PRODUCTS AND SERVICES IDENTIFIED ON THE SITE ARE SUBJECT TO CHANGE WITHOUT NOTICE. The listing, description of, or reference to, a product or service on iSage does not imply that we endorse that product or service or that the owner of such product or service endorses iSage.
Ownership of Materials and Use Restrictions
You have no right or license to use iSage for the benefit of another in an external service bureau or time-sharing arrangement or otherwise with a user not licensed by Amalgam, except if you are a Non-Patient User involved in the management or care of a patient, and you are using iSage for the benefit of your patient. Under limited circumstances, iSage may permit you to create and upload text, information and content. You represent and warrant that you have the legal right to such text, information and content and that none of the text, information and content violates the copyright, patent, trademark, trade secret and/or other intellectual property of any other party. Amalgam Rx reserves the right to remove any text, information or content uploaded by you that it determines infringes on any third party’s copyrights, trademarks, trade secrets, or other intellectual property rights, or that Amalgam Rx otherwise determines is inappropriate.
In connection with your access to and use of iSage, you may not access or use any password-protected, secure, or non-public areas of the Site, except as specifically authorized in writing by Amalgam; impersonate or misrepresent your affiliation with any person or entity; use any automated means to access or use iSage, including scripts, bots, scrapers, data miners, or similar software; attempt to or actually disrupt, impair, interfere with, alter, or modify iSage, or any information, data, or materials posted or displayed by Amalgam; access data on the Site not intended for you; or attempt to probe, scan, or test the vulnerability of the Site or breach any implemented security or authentication measures, regardless of your motives or intent.
Links to or from iSage
You may not create a link from your website or any other Internet location to the Site without the express written permission of Amalgam. If Amalgam grants you permission to link to the Site, Amalgam reserves the right to revoke such permission at any time. If such permission is revoked, you agree that your failure to sever such link immediately will cause Amalgam immediate and irreparable injury.
Any links to other websites or Internet locations from iSage have been provided for your convenience only. Amalgam Rx may at its discretion provide link-throughs to the websites of other entities with whom you may have relationships, such as a plan or provider. Amalgam Rx does not endorse, sponsor, or approve any of the content of any websites or locations to which iSage links. Amalgam Rx has no control over any of the websites or other Internet locations that you may access through iSage, or from which you access iSage, and is not responsible for the content or accuracy of the content of any such websites or locations. If you access any other website or Internet locations through iSage, you do so at your own risk.
All brand, product and service names used regarding ISage and Amalgam Rx are the trademarks, trade names or service marks of Amalgam, unless otherwise stated. You may not distribute products or offer services under or by reference to or otherwise use or reproduce any such trademarks, trade names or service marks, or use any meta tags or any other "hidden text" utilizing any such trademarks, trade names or service marks, without the express prior written permission of Amalgam Rx or the owner of such trademarks, trade names or service marks.
Registration and Security
By entering any information on iSage, you represent and warrant that: (i) you are at least 21 years of age; (ii) you are using your actual identity; (iii) you have provided only true, accurate, current and complete information; and (iv) you will maintain and promptly update the information that you provide to keep it true, accurate, current and complete. Additionally, you agree to maintain the strict confidentiality of your account and any passwords issued to you for your use of or access to iSage or any portion thereof, and you agree not to allow any other entity to use any username(s) or password(s) that are issued to you. You shall be responsible for all activity that occurs under your account or password. We cannot and will not be liable for any loss or damage arising from your failure to comply with these obligations. If you wish to cancel a username or password, or if you become aware of any loss, theft or unauthorized use of a username or password, please notify us immediately. We reserve the right to delete or change any username or password at any time and for any reason.
Modification of iSage and the Services
We reserve complete and sole discretion with respect to the operation of iSage and the Services. We reserve the right, for any reason, in our sole discretion, to terminate, change, suspend or discontinue any aspect of iSage, including, but not limited to, content, features or hours of availability. We may also impose limits on certain features of iSage or restrict your access to part or all of iSage without notice or penalty. We may suspend or terminate your account or your use of iSage at any time, for any reason or for no reason at all.
Use Outside United States
Amalgam Rx makes no representation or warranty that the content of iSage is appropriate, lawful, or available for use in countries other than the United States. If you use iSage, including without limitation, the Site, you are responsible for compliance with all applicable laws.
Disclaimer of Warranties and Liability
ISAGE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. TO THE FULLEST EXTENT PERMITTED BY LAW, ISAGE RXDISCLAIMS ALL WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO ALL WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ALL WARRANTIES ARISING BY COURSE OF DEALING OR CUSTOM OF TRADE. YOU EXPRESSLY AGREE THAT USE OF ISAGE IS AT YOUR SOLE RISK AND YOU ASSUME FULL RESPONSIBILITY FOR ALL COSTS ASSOCIATED WITH ALL NECESSARY SERVICING OR REPAIRS OF ANY EQUIPMENT YOU USE IN CONNECTION WITH YOUR USE OF ISAGE. NEITHER ISAGE RXNOR ANY OF ITS PARTNERS REPRESENTS OR WARRANTS THAT ISAGE WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS, IF ANY, WILL BE CORRECTED, OR THAT ISAGE IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS, NOR DOES ISAGE RXOR ITS PARTNERS MAKE ANY REPRESENTATIONS OR WARRANTIES ABOUT THE ACCURACY, RELIABILITY, CURRENCY, QUALITY, PERFORMANCE OR SUITABILITY OF ISAGE. IN THE EVENT OF ANY PROBLEM WITH THE SITE, YOU AGREE THAT YOUR SOLE REMEDY IS TO CEASE USING ISAGE.
You acknowledge that data entry and conversion is subject to human and machine errors, omissions, delays, and losses, including inadvertent loss or corruption of data or damage to media, that may give rise to loss or damage. You agree Amalgam Rx will not be liable for any such errors, omissions, delays, or losses, unless caused by Amalgam’s gross negligence or willful misconduct. You are responsible for adopting reasonable measures to limit the impact of such problems, including backing up data, and adopting procedures to ensure the accuracy of input data; examining and confirming results prior to use of data; and adopting procedures to identify and correct errors and omissions and reconstruct data. You are also responsible for complying with all local, state, and federal laws pertaining to the use and disclosure of any data.
Amalgam Rx expressly disclaims any responsibility or liability for, and you agree Amalgam Rx will not be responsible or liable for: (A) Errors in data or data entry, whether caused by you or the hardware or communications medium used for data entry; (B) Errors in dating or filing data caused by you or the hardware or communications medium used for data entry; (C) Errors in therapeutic conclusions or interventional instructions provided by Non-Patient Users relying on erroneous data or data entry; (D) Malfunction or loss of use of any hardware; (E) Loss or degradation of communications between you and iSage or a Amalgam Rx service provider for any reason not within control of Amalgam; (F) Injury to anyone associated with use of any hardware used for data or voice communication with iSage or with Amalgam; (G) Failure by you to correct erroneous data or to comply with proper instructions; (H) Errors resulting from unauthorized access to iSage or associated data; and (I) Any damage or injury to anyone directly or indirectly resulting from use of or communication with iSage or Amalgam Rx where the proximate cause of such damage or injury is not within the control of Amalgam.
Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY LAW, THE SOLE REMEDY FOR ANY CLAIM FOR DAMAGES ARISING OUT OF OR RELATED TO ISAGE OR AMALGAM, INCLUDING WITHOUT LIMITATION, THE SITE, ANY SERVICE, OR ANY PRODUCT OR SERVICE ACQUIRED THROUGH ISAGE SHALL BE LIMITED TO A REFUND OF ANY AMOUNT YOU PAID FOR SUCH PRODUCT OR SERVICE. UNDER NO CIRCUMSTANCES SHALL AMALGAM, OR ANY OF ITS OR THEIR RESPECTIVE OFFICERS, DIRECTORS, SHAREHOLDERS, EMPLOYEES, AGENTS OR REPRESENTATIVES, OR ANY OTHER PARTY INVOLVED IN CREATING, PRODUCING, TRANSMITTING OR DISTRIBUTING ISAGE OR ANY PART THEREOF, BE LIABLE FOR ANY PUNITIVE, EXEMPLARY, CONSEQUENTIAL, INCIDENTAL, INDIRECT OR SPECIAL DAMAGES, INCLUDING LOST OR CORRUPTED DATA OR LOST PROFITS OR OTHER ECONOMIC DAMAGES, ARISING FROM OR IN CONNECTION WITH ISAGE OR ANY PRODUCTS OR SERVICES MADE AVAILABLE OR LISTED ON IT, WHETHER UNDER A THEORY OF BREACH OF CONTRACT, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE, EVEN IF SUCH PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES AND/OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE EXCLUSION MAY NOT APPLY TO YOU. IN THE EVENT THE FOREGOING LIMITATION OF LIABILITY IS HELD TO BE UNENFORCEABLE FOR ANY REASON, THEN OUR MAXIMUM LIABILITY FOR ANY OF THE FOREGOING TYPES OF DAMAGES SHALL BE LIMITED TO THE AMOUNT THAT ISAGE RXRECEIVED FROM YOU FOR THE TRANSACTION THAT GAVE RISE TO THE CLAIM. THE LIMITATIONS IN THIS PROVISION SHALL APPLY NOTWITHSTANDING THE FAILURE OF THE ESSENTIAL PURPOSE OF ANY LIMITED REMEDY.
Term and Termination
Your obligations under the Agreement shall continue for as long as you access or use iSage or use or maintain any of the content of iSage or copies thereof. You may terminate your obligations at any time by discontinuing your use of iSage and by destroying all content obtained from it, and all copies thereof. However, your termination of the Agreement does not relieve you from liability resulting from your failure to comply with the obligations of the Agreement before such termination, and Amalgam Rx reserves the right to enforce such pre-termination obligations before or after you terminate the Agreement. Amalgam Rx reserves the right, in its sole discretion, to terminate your access to or use of iSage, including the Site and the Services, and any related services or any portion thereof at any time and for any reason, including, without limitation, breach of the Agreement.
Neither party to the Agreement shall be liable to the other under the Agreement or otherwise for performance that is prevented by a cause outside the control of the party, including without limitation, natural disaster, war, riot, labor disturbance, or failure of publicly available channels of communication.
All disputes seeking only monetary damages and arising out of or relating to the Agreement or Amalgam’s operation of iSage, except disputes involving infringement or ownership of intellectual property rights, shall be resolved by binding arbitration in Wilmington, Delaware, pursuant to the rules of the American Arbitration Association. All disputes seeking injunctions or other non-monetary remedies or involving infringement or ownership of intellectual property rights shall be resolved in the federal district court or applicable state court in Delaware, and you consent to personal jurisdiction and venue in such court.
The Agreement is governed by and will be construed in accordance with the laws of the United States and the State of Delaware, without regard to conflicts of laws principles.
If any provision or part of a provision of the Agreement is contrary to law, the remaining part of the provision and the remaining provisions of the Agreement will remain in effect.
iSage is operated by Amalgam Rx, Inc.
All formal notices to us shall be sent to firstname.lastname@example.org.
All notices to you shall be sent to the email address that you provide when you register. Any notice provided under the Agreement shall be deemed given one business day after the email is sent. If you do not register, or register with inaccurate information, you hereby waive any right to notice for any purpose related to the Agreement or iSage. Any action or claim against us must be brought within one year following the date on which the claim first accrued or shall be deemed forever waived.
You may not assign, by operation of law or otherwise, any rights or delegate any duties under the Agreement to any third party without prior written consent by Amalgam. Any purported assignment lacking such consent will be void at its inception. Amalgam Rx may assign all or part of its rights and/or delegate all or part of its duties under the Agreement to any party, at any time, and in its sole discretion, upon notice of assignment by posting such notice on the Site or through our Services.