Position: Project Manager

Company: Amalgam Rx, Inc.

Department: Project Management

Company Overview: At Amalgam Rx, our mission is to completely reimagine healthcare delivery and create lasting change across the ecosystem. By leveraging our digital platform, marketplace, and billions of RWE data points, we bring together the world’s leading life sciences companies, payers, and providers to change lives.

We blend art, science, and technology to create and distribute exceptional – often regulated - digital products, including patient identification, digital medicine, clinical decision support, clinical trial recruiting, and more. Our modular platform enables rapid solution creation and is directly integrated in the EHR workflow - allowing for rapid scale across health systems and around the world.

Our diverse team has decades of digital health experience. We have deployed clinically validated, and often regulated, technologies across four continents reaching millions of patients. Together, with our partners, we have increased access to care, optimized clinical decisions, and supported patients in their journey to dramatically strengthen outcomes and reduce costs.

We seek brilliant minds and passionate individuals to help us realize our vision and continue our rapid growth. We challenge each other, learn from each other, work hard, and have fun together. You’ll come to work every day with an opportunity to break new ground, and if you believe in the limitless potential of digital health, we want to work with you.

Job Purpose: The Project Manager will help lead some of Amalgam’s most critical initiatives. This role, using the right balance of agility and predictability, will help Amalgam be efficient with both new releases and enhancements to its products. The role relies on a blend of traditional project management practices with an Agile development approach for Amalgam’s projects. We’re looking for a natural leader that is dedicated to leading the team and who exercises strong analytical, planning, and organizational skills in managing multiple competing demands impacting this team.

Position Type: Full-time position

Job responsibilities:

• Coordinate and support digital product development from initiation through completion. Specific activities include:
  • Act as a liaison with the multiple business units: Commercial, R&D, Medical, Regulatory, Pharmacovigilance, Legal, Privacy, and IT to collect inputs and feedback on product requirements.
  • Coordinate the product iteration by owning the Agile/SDLC meetings and providing clear and detailed definitions and priorities that guide the work of the teams: User Experience, Software Development, Quality Assurance, Validation, and Technical Support.
  • Possess a deep understanding of product details to manage the roadmap and assist Product Manager in making tradeoff decisions while continually adjusting direction as the market or client's needs changes.
  • Ensure the product meets a consistent quality standard by adhering to Amalgam's Quality Management System (QMS) and standard operating procedures (SOPs).
  • Work closely with the Product Manager to support the product life cycle and release management.
  • Conduct Regular Project Standup meetings.
  • Coordinate effort from various project departments.
  • Own the Scope of the Project/Sprint.

Desired Attributes:

• Minimum 5 years of experience managing web/mobile software development projects.
• Experience developing Software as a Medical Device (SaMD) is preferred.
• Ability to lead discussions among senior stakeholders with various backgrounds and lead into a decision.
• Detail oriented and capable of leading or directly managing both an individual and a team.
• Ability to work collaboratively on multidisciplinary and cross functional teams.
• Hands-on experience with developing and reporting on metrics for engineering development, test development and execution, bugs, issues, risks, and other aspects of project and program management.
• Clear understanding of agile software development methodologies and key best practices.
• Strong analytical, problem solving and planning skills.
• Excellent interpersonal and communication skills.
• Ability to work in a very dynamic, geographically distributed, and timeline sensitive work environment.
• Must have a growth mindset and continually be growing one's craft, learning new tools and techniques.

Knowledge & Experience:

• Startup experience, in healthcare is a plus
• Electronic health record (EHR), clinical decision support, pharm hub services, &/or health insurance payer experience an extra plus
• Experience with startup/early-stage companies.
• Proven experience with software design and development
• Experience with software project/program management.

Required Education: A strong academic background with a bachelor’s degree in business or technology is required.

Compensation Benefits: Amalgam offers competitive compensation, outstanding benefits, plus equity ownership for all employees.

Position: Senior Customer Success Manager

Company: Amalgam Rx, Inc.

Company Overview: At Amalgam Rx, our mission is to completely reimagine healthcare delivery and create lasting change across the ecosystem. By leveraging our digital platform, marketplace, and billions of RWE data points, we bring together the world’s leading life sciences companies, payers, and providers to change lives.

We blend art, science, and technology to create and distribute exceptional – often regulated - digital products, including patient identification, digital medicine, clinical decision support, clinical trial recruiting, and more. Our modular platform enables rapid solution creation and is directly integrated in the EHR workflow - allowing for rapid scale across health systems and around the world.

Our diverse team has decades of digital health experience. We have deployed clinically validated, and often regulated, technologies across four continents reaching millions of patients. Together, with our partners, we have increased access to care, optimized clinical decisions, and supported patients in their journey to dramatically strengthen outcomes and reduce costs.

We seek brilliant minds and passionate individuals to help us realize our vision and continue our rapid growth. We challenge each other, learn from each other, work hard, and have fun together. You’ll come to work every day with an opportunity to break new ground, and if you believe in the limitless potential of digital health, we want to work with you.

Job Purpose: The Senior Customer success manager (CSM) will be responsible for managing relationships with our provider customers. This role’s primary focus is to be the point of contact with our customers and ensure they are maximizing the value they achieve. The Senior CSM will be working closely with our large enterprise customers (top 15 health systems) and small and medium size medical groups. The CSM will bring with them direct experience and knowledge from working within the healthcare industry with an emphasis on value-based care. The Senior CSM reports directly to the General Manager of Avhana. 

Over time, as we grow out the team, the Senior CSM would act as a mentor to other members of the growing Customer Success team.

Position Type: Full-time position

Job responsibilities:

•  Build strong relationships with our executive team's members of our enterprise customers
•  Understand new areas of expansion with our customers
•  Run monthly touch base meetings with enterprise customers
•  Be the first point of contact for all our customers, and work with the greater Avhana team advocating for the resolution of customer issues. 
•  Generate customer facing presentations at multiple points during the customer journey. 
•  Work with customers to understand feature requests and product enhancement. 
•  Utilizing business intelligence tools to understand customer behavior and help implement best practices. 
• Mentor new customer success team members 

Desired Attributes:

• 8+ years of experience in a customer-facing role in the healthcare industry.
• Experience working with EHR or other tools to support the VBC journey 
• Demonstrated experience working with clinical staff and health system C-Suite.

Knowledge & Experience:

• Startup experience, in healthcare is a plus
• Experience on a growing customer success team

Required Education: A strong academic background with a bachelor's degree in engineering, science, nursing, business or related field. 

Compensation Benefits: Amalgam offers competitive compensation, outstanding benefits, plus equity ownership for all employees.

Position: Senior / Associate Director / Director of Product Management

Company: Amalgam Rx, Inc.

Company Overview: At Amalgam Rx, our mission is to completely reimagine healthcare delivery and create lasting change across the ecosystem. By leveraging our digital platform, marketplace, and billions of RWE data points, we bring together the world’s leading life sciences companies, payers, and providers to change lives.

We blend art, science, and technology to create and distribute exceptional – often regulated - digital products, including patient identification, digital medicine, clinical decision support, clinical trial recruiting, and more. Our modular platform enables rapid solution creation and is directly integrated in the EHR workflow - allowing for rapid scale across health systems and around the world.

Our diverse team has decades of digital health experience. We have deployed clinically validated, and often regulated, technologies across four continents reaching millions of patients. Together, with our partners, we have increased access to care, optimized clinical decisions, and supported patients in their journey to dramatically strengthen outcomes and reduce costs.

We seek brilliant minds and passionate individuals to help us realize our vision and continue our rapid growth. We challenge each other, learn from each other, work hard, and have fun together. You’ll come to work every day with an opportunity to break new ground, and if you believe in the limitless potential of digital health, we want to work with you.

Job Purpose: The purpose of this job is to provide strong, competent, and creative product management leadership for our Amalgam Rx products. Our product platform includes software, hardware, and complex system integrations across healthcare and business enterprises. The role provides an opportunity to build on a substantial Amalgam Rx core competency in developing regulated Software as a Medical Device (SaMD) and Prescription Digital Therapeutic (PDTx) products. Amalgam Rx has a legacy of success in achieving patient behavioral change, and creative application of mobile technology and UI / UX functionality. Our products deliver a new level of patient experience, particularly in terms of amount and variety of content available for a patient to access, and degree of patient personalization. This is a unique opportunity for persons seeking to apply traits of creativity, courage, and leadership, supported by a team of successful serial entrepreneurs and pioneers in the field of digital medicine, to achieve an industry high water mark in DTx, a field poised to explode in a post COVID-19 world.

Position Type: Full-time position

Job responsibilities:

• Responsible for the creation, validation, optimization, evolution, and maintenance of the product roadmap.
• Accountable for the delivery of high-quality inputs for product development; particularly the articulation and prioritization of customer requirements (waterfall context) and/or customer jobs-to-be-done (Agile context).
• Accountable for all inbound product lifecycle activities for the product platform, including identification of customer needs, articulation of business requirements / Key Performance Indicators (KPI), assessment, and articulation of HECON / market potential, and strategic analysis of competitors and possible entrants.
• Responsible for supporting R&D in the creation, testing, and iteration of product concepts, resolution of requirement trade-offs, and the prioritization and management of the product development backlog.
• Drive the creation of inbound product development inputs.
• Drive decisions about customer requirements, HECON, VOC, and other market research, product line extensions, product pricing, and product obsolescence.
• Interact with outbound marketing counterparts to evaluate product performance, sales, customer complaints, and new market requirements.
• Collaborate with R&D to optimize product-market fit.
• Develop and maintain strong relationships with external stakeholders including healthcare providers, disease specialists, pharma partners, HECON experts, and technology SMEs.
• Implement and support advisory boards, reference site programs, and concept development relationships as appropriate

Desired Attributes:

• 5+ years' progressive product management responsibility, with experience in new product development and influencing clinical decision making.
• 10+ years of relevant business experience in product management, R&D, marketing, or sales.
• Product management or other related experience in a healthcare provider, digital health, or healthcare IT business.
• Familiarity with the healthcare ecosystem, including business models (FFS & VBC), key stakeholders (providers, payors, pharmacies, and labs), and relevant statutory and regulatory drivers.
• Knowledge and experience with Agile techniques: creating epics, stories, and spikes; sprint planning; and managing and prioritizing backlog.
• Agile-specific certifications, particularly Product Owner.
• Comfortable working with physicians and other HCPs.
• Strong technical aptitude; comfortable working with engineers, IT, and Biomed stakeholders.
• Demonstrated cross-functional teamwork experience, with evidence of ability to interact effectively with marketing, sales, engineering, regulatory, finance, legal, manufacturing, and operations teams to create business impact.
• Aptitude for and experience in presenting business opportunities to C level leadership; internal and external.

Knowledge & Experience:

• Startup experience, in healthcare is a plus
• Experience with managing and optimizing the business outcomes of products currently in the market
• Experience with early-stage inbound/upstream work, including VOC, market research, opportunity assessment, business case development ("how we win"), competitive analysis, financial modeling, HECON / reimbursement, and business plan creation
• Experience working in a dynamic, early-stage / start-up environment 
• Pharma industry experience preferred

Required Education: A strong academic background with a bachelor's degree in engineering, science, or business. Master's degree or MBA preferred.

Compensation Benefits: Amalgam offers competitive compensation, outstanding benefits, plus equity ownership for all employees.